Help with the Crow HR app

Connect to your company

The app works only with a company that runs Crow HR on its own server. On a computer, open Crow HR, go to My profile → Mobile app and scan the QR code with the app. Or type your company’s Crow HR address, for example https://hr.yourcompany.sg. The app shows your organisation’s name for you to confirm before you sign in. You can save up to five servers.

If the app says the server can’t be reached or isn’t compatible, ask whoever runs Crow HR at your company. The server needs HTTPS; on an office network without HTTPS the app connects only after warning you that the connection is not encrypted. An older server may need updating.

Signing in

You sign in in a secure browser window with the same methods as on the web: email and password, or Google, Microsoft, Singpass or your company’s single sign-on, whichever your company has turned on. You need an invitation from your HR team first. Forgotten passwords are reset from the sign-in page, and your HR team can help if you’re locked out.

You can turn on Face ID, Touch ID or fingerprint unlock in the app. Lost your phone? Sign in to Crow HR on the web and end the phone’s session under My sessions.

Clocking in without signal

Clock-ins made without signal are saved on your phone and sent, in order, when you’re back online. Crow HR records the time you tapped, even if your phone’s clock is wrong, and marks clock-ins that arrive more than 10 minutes late as sent late. Clock-ins more than 7 days old are refused: the app keeps them on screen with the reason, so your manager can add the time to your timesheet.

Don’t delete the app or sign out while clock-ins are waiting to send.

Notifications

With notifications on, the app checks your company’s server in the background from time to time and tells you how many new updates you have, such as an approved leave request or a new payslip. Open the app to see them. There are no push notifications, so updates can take a while to appear; opening the app always shows the latest.

Wrong pay, leave or schedule?

Your records live on your company’s server, so your HR team or manager is the right person to fix them. Crow Tech can’t see or change them.

Report a problem with the app

Email [email protected] with the app version, your phone and operating-system version, what you did and what you expected. A screenshot helps, but cover payslip amounts, NRIC numbers and other personal details first. You can also open an issue on GitHub; issues are public, so leave out personal details there.

For the person who runs Crow HR

The app uses the same API as the web app and needs no extra setup on the server beyond HTTPS. See how the apps connect and the Crow HR documentation for installing, upgrading and choosing sign-in methods.

Privacy

The app talks only to your company’s server and Crow Tech collects no data from it. Read the Crow HR app privacy policy.