Effective · Crow Tech Pte. Ltd.
Zero tolerance for child sexual abuse and exploitation.
Child sexual abuse material (CSAM), grooming, sextortion and any content or behaviour that sexualises, exploits or endangers children are prohibited on Frame. We remove it, close the accounts involved and report it to the authorities.
Our standards
- The Frame Terms of Use forbid illegal content of any kind, including anything that sexualises, exploits or endangers children. Breaking this rule ends your access to Frame.
- Frame is for sharing everyday moments with a few friends you already know. It has no public feed and no public profiles: people see your photos and can message you only after you accept them as a friend. It isn't designed for children.
- Crow Tech never adds features that would help adults find or contact children they don't know.
Reporting a concern in the app
Anyone can report a photo, video, message or profile from inside Frame: open it, tap Report, choose a reason (for example Nudity or sexual content, or Something else with a short note) and send it. You can block the person at the same time. The report goes to the admin of the Frame server you use, who can remove the content and suspend or delete the account. A reported photo disappears from your feed straight away.
If a child is in immediate danger, contact your local police or emergency number first.
What we do on servers Crow Tech runs
- We review child safety reports as our top priority, as soon as we receive them.
- We remove the content, suspend or delete the accounts involved, and keep the evidence only as the law requires.
- We report child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) CyberTipline and to the relevant national authorities, including the Singapore Police Force, and we cooperate with law enforcement requests.
Servers run by other people
Frame is self-hosted: many servers are run by individuals or groups, not by Crow Tech. Their operators are responsible for the content on their servers and for following the law where they are, including removing CSAM and reporting it to the authorities. The Terms of Use apply to everyone who uses the Frame app, on any server.
If you can't reach your server's operator, or you think an operator isn't acting, report it to the authorities (for example NCMEC's CyberTipline at report.cybertip.org) and tell us at the address below.
Child safety contact
Our point of contact for child safety and CSAM prevention is [email protected] (subject “Frame child safety”). Crow Tech Pte. Ltd., Singapore.
