Frame terms of use

Accepting these terms

These terms are an agreement between you and Crow Tech Pte. Ltd. (“Crow Tech”, “we”) about the Frame app and the services Crow Tech runs for it. By downloading or using Frame, you agree to them. If you don't agree, don't use the app.

The Frame privacy policy explains how data is handled. The person who runs your Frame server may also set their own rules for their server.

Who runs what

Frame is self-hosted. Different parts are run by different people:

• Crow Tech provides the Frame app, the open-source Frame server software, and the push relay and invite page at frame.crow.sg.
• Each Frame server is run by its operator: you, or a friend who invited you. The operator is responsible for their server and its members. That includes who can join, acting on reports, removing content, suspending accounts, keeping the server secure and backed up, and following the laws that apply to them.

Crow Tech doesn't run, monitor or control Frame servers run by others, and can't see the photos and messages on them. We aren't responsible for those servers or for what their users share.

If you run a Frame server, you are its operator. You agree to act on reports from your members, to remove content and accounts that break these terms, and not to use your server for anything these terms forbid.

Who can use Frame

You must be at least 13 years old, and old enough in your country to use a service like this. If you are under 18, or under the age of majority where you live, you may use Frame only with the permission of a parent or guardian. You must not use Frame if the law forbids you from doing so.

What you must not share or do

You must not post, send or share anything, or behave in any way, that is objectionable. In particular:

• nudity, pornography or other sexual content;
• harassment, bullying, threats, stalking or intimidation;
• hate speech, or content that attacks people for their race, ethnicity, nationality, religion, sex, gender, sexual orientation, disability or similar traits;
• graphic violence, or content that encourages violence or self-harm;
• illegal content of any kind, including anything that sexualises, exploits or endangers children (see our child safety standards);
• content you don't have the right to share, including other people's private information or photos of people who haven't agreed to be shared;
• spam, scams, chain messages or unwanted bulk invites;
• pretending to be someone else, getting around a block, or using other accounts to keep contacting someone who doesn't want to hear from you.

There is no tolerance for objectionable content or abusive users. Server admins can remove content and suspend or delete accounts that break these rules, without warning. Crow Tech may stop providing the app or its services to anyone who breaks them.

Reporting and blocking

You can report a moment, a message or a profile with Report in the app, choosing a reason such as spam, harassment, nudity, violence or self-harm. A report sends the reported item and your note to the admin of the Frame server you use. That admin can remove the content and suspend or delete the account. You can also block anyone: blocking ends the friendship and hides you from each other.

If someone is in immediate danger, contact your local emergency services first. If a server's admin doesn't deal with abuse, you can leave that server by deleting your account. You can also tell Crow Tech at [email protected].

Your content

You keep ownership of the photos, videos and messages you share. You let your Frame server and its operator store them and deliver them to the people you choose, which is what the app needs to work. Crow Tech doesn't receive your content and gets no rights to it.

You are responsible for what you share. Friends can save or screenshot what you send them, so only share what you are happy for them to keep.

Your account

Your account lives on your Frame server. Keep your password private, and use a passcode on your phone, because widgets and notifications show photos on your screen. Sign out lost devices from Settings → Sessions & devices, or ask your server's admin for help.

You can delete your account at any time in the app with Settings → Delete account. This deletes your account and everything you shared from your server. The server's admin can also suspend or delete your account.

Your licence to use the app

Crow Tech gives you a personal, non-exclusive, non-transferable and revocable licence to use the Frame app on devices you own or control, under these terms. You must not:

• copy, modify, sell or redistribute the app, or reverse-engineer it except where the law allows;
• misuse the push relay or invite page, for example by overloading them or by sending notifications to devices that didn't ask for them;
• try to break into Frame servers, accounts or devices that aren't yours.

The Frame server software is open source and licensed separately under the GNU Affero General Public License v3.0. These terms don't limit your rights under that licence. The app itself is not open source.

If you got Frame from the App Store, Apple's Licensed Application End User License Agreement also applies. Apple isn't responsible for the app or its support.

Crow Tech's services

The push relay and invite page at frame.crow.sg are provided free of charge. We may change, limit or stop them. Notifications can be delayed or lost, for example when Apple or Google don't deliver them. Frame still works without notifications: the app refreshes while it's open and widgets update about every 15 minutes.

Disclaimers

To the extent the law allows, Frame and Crow Tech's services are provided “as is” and “as available”, without warranties of any kind, including availability, accuracy, fitness for a particular purpose and non-infringement. We don't promise that the app will be free of errors, that notifications will arrive, or that any Frame server will be available, secure or backed up.

Limitation of liability

To the extent the law allows, Crow Tech is not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, content, profits or goodwill, arising from your use of Frame, from servers run by others, or from content shared by other users. Our total liability for any claim about Frame is limited to SGD 100.

Nothing in these terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or for fraud, or affects rights you have as a consumer that can't be waived.

Governing law

These terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction over any dispute about them, unless the law where you live gives you the right to bring a claim in your local courts.

Changes to these terms

We may update these terms. When we do, we will change the effective date on this page, and we will tell you in the app or on this page before important changes take effect. If you keep using Frame after a change, you accept the updated terms.

Contact

Questions about these terms? Contact [email protected]. For problems on your Frame server, contact the person who runs it.

Crow Tech Pte. Ltd.
152 Beach Road, #23-02 Gateway East
Singapore 189721