Effective · Crow Tech Pte. Ltd.
Your artwork stays on your iPad.
CrowDraw has no account, no ads, no analytics and no tracking. Your canvases, brushes and palettes are stored only on your iPad, and they leave it only when you export or share them. The one thing the app sends to Crow Tech is a crash or error report when something goes wrong, and those reports contain no artwork and nothing that identifies you.
Who we are
Crow Tech Pte. Ltd. (“Crow Tech”, “we”), a company in Singapore, publishes CrowDraw, a drawing and painting app for iPad. This policy covers the app. It is the privacy policy linked from the App Store and TestFlight.
Your artwork, brushes and palettes
- Canvases, their layers, their time-lapse recordings and their saved selections are saved in CrowDraw's own storage on your iPad. The app saves automatically while you work and when you close a canvas. Nothing is synced to iCloud or anywhere else.
- Brushes you make or import, imported brush textures, your palettes and your preferences are kept on your iPad in the same way.
- We have no server for your artwork. Nothing you draw is uploaded to Crow Tech, and we can't see, recover or restore it.
- If you back up your iPad with iCloud Backup or to a computer, the backup includes CrowDraw's data, under Apple's terms. Deleting the app deletes your artwork from the iPad, so export anything you want to keep first.
Exporting and sharing
When you export or share a canvas, a brush or a palette, you choose where it goes: the Files app, AirDrop, another app or your photo library. From then on that copy is handled by wherever you sent it, under its own terms. CrowDraw doesn't send anything anywhere on its own.
Photos, camera and files
- Choosing photos: to import a photo, insert one into a canvas, make a palette from a photo, load a reference image or use an image in a brush, CrowDraw uses Apple's photo picker. It shares only the photos you pick, so the app never asks for access to your photo library.
- Saving to Photos: the first time you save a time-lapse video or your artwork to Photos, iPadOS asks whether CrowDraw may add to your library. The app can add photos and videos but can't read your library.
- Camera: used only when you choose Take a photo to add a picture to your canvas. The picture goes into your canvas and nowhere else.
- Files: CrowDraw opens only the files you choose to import, and writes only the files you choose to export.
CrowDraw doesn't ask for your location, contacts, microphone or any other access, and it doesn't track you across apps and websites.
Crash and error reports
When CrowDraw crashes, freezes, or fails to save, open, import or export something, the app sends a report so we can find and fix the problem. A report contains:
- what went wrong: the error, and where in the app's code it happened;
- the CrowDraw version and build, the iPadOS version and the iPad model;
- technical details of the iPad at that moment, such as free memory and storage, screen size, language and time zone;
- a short trail of what you did in the app just before, such as opening a canvas or a panel. It names actions only, never what you drew or typed;
- a code the crash reporter makes from this iPad's identifier for Crow Tech's apps, its model and CrowDraw's app ID, using a one-way hash. It is the same in every report from this iPad, so we can tell whether a problem affects one iPad or many. It can't be turned back into the identifier, and it isn't linked to your Apple Account or to anything else about you. Reports carry no other user or installation identifier.
Reports never include your artwork, your files, file or canvas names, text you type, screenshots or recordings of the screen, your name, your Apple Account or any contact details. The app doesn't put your IP address in a report. Our tracker may note the address a report came from as part of receiving it; we don't use it to identify you, and it is deleted with the report.
Reports go to an error tracker that Crow Tech runs on its own server (GlitchTip, an open-source, Sentry-compatible tracker), through Cloudflare, which carries the connection and may process connection data such as IP addresses under its own privacy policy. Reports are kept for 90 days and then deleted automatically. We use them only to fix bugs: never for advertising or tracking, and we don't sell or share them.
Separately, if you choose to share analytics with app developers in your iPad's settings, Apple may send us crash reports, and during TestFlight testing Apple may give us the feedback and diagnostics you send, under Apple's own terms.
No other network use
Apart from crash and error reports, CrowDraw makes no network connections. It works fully offline: drawing, saving, importing and exporting all happen on your iPad.
In App Store terms
No data is used to track you. Diagnostics (crash data and other diagnostic data) are collected and are not linked to your identity. No other data is collected.
Children
CrowDraw has no account, chat or sharing with other users, and collects no personal data from anyone, children included. Crash reports are anonymous as described above.
Your choices
Everything CrowDraw stores is on your iPad, so you control it: delete a canvas in the gallery, or delete the app to remove everything. Because crash reports don't identify you, we can't find the reports from a particular iPad; they are deleted after 90 days. If you have questions, email us.
This website is separate from the app
Visiting crow.sg can expose ordinary connection information to its hosting provider. This website uses website analytics, including Google Analytics, as described in our website privacy policy. Those website services are not part of the app, and visiting this page sends nothing from the app to Crow Tech.
Changes to this policy
We will update this policy and its effective date when the way CrowDraw handles data changes, and update the app's privacy information on the App Store to match.
Contact
Contact [email protected] for privacy questions about CrowDraw.
Crow Tech Pte. Ltd.
152 Beach Road, #23-02 Gateway East
Singapore 189721
